Havells · IT Service DeskTurn “I need help” into a clear next action.
Employees usually arrive with a practical need, not knowledge of IT service terminology. The workspace needs to distinguish reporting an incident, requesting something new, checking existing work, and finding self-service help.
Employees reporting IT issues, requesting services, or checking assigned assets
A UX reading of the supplied artifacts. The sequence below explains the design logic, not a verified chronology of research. Intended benefits and proposed tests are not measured outcomes.
Incidents, requests, assets, and knowledge are visible as distinct destinations. This gives the information architecture a task-based starting point.
The service console exposes Last 5 Incidents, New Requests, Open Requests, Knowledge Record, My Assets, and Log New Incident. These shortcuts reduce the need to search through deeper navigation.
The accompanying design-system page documents color, Inter typography, spacing, radius, and effects. These rules provide consistency across dashboard and interaction states.
The inspected desktop frame shows compressed card content and a prominent promotional banner. Before shipping, review card heights and whether that banner helps employees complete an IT task.
1440 × 900 · Exact source frame, not a recreated mockup.
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View the original screenLabels such as Log New Incident and My Assets communicate a concrete destination instead of an abstract system feature.
Incident and request can still be confusing. Short examples and task-based testing should verify that employees choose the correct route.
The central service cards provide a visual overview while quick navigation offers a direct path for familiar tasks.
Repeated destinations can create clutter. Each navigation layer should have a clear purpose, particularly on mobile.
Red active states and the Havells identity make location and ownership visible within otherwise neutral service surfaces.
Brand red can be confused with an error state. Use text and icons to distinguish active navigation from warnings; assess the banner’s space cost.
Explore project presentations in Figma, without opening the working design file.
Havells · IT Service DeskA responsive service workspace with its supporting visual foundations.
Read the UX process & rationale